Make a refund

The software allows you to manage different types of refunds, depending on whether the order is still in progress, partially or fully paid.

Simple refund

To make a quick refund of a known amount:

• Enter the amount to be repaid on the numeric keypad.
• Select the payment method to use for the refund.

The refunded amount appears in red on the receipt. A negative sale is automatically recorded for the day, with the note "refund."

Refund of registered items

To refund specific items:

• Select the relevant department using the department box.
• Click on the items to be refunded.
• Choose a refund method to validate the transaction.

Refund of a complete order

If you wish to refund an order in full:

• Go to history and load the relevant order.
• Select the repayment method using the keyboard buttons.

The software then automatically creates a new negative order with the same items as the initial order.

Partial refund of an order

If only certain items are to be refunded:

• Load the order from history.
• Select the items to be refunded on the receipt.
• Select a repayment method.

The software generates a negative order on today's date, containing only the selected items.